Customer Support Manager
years of experience 4
category Technical Support
description Workfront, Inc., the leading provider of Enterprise Work Management software, has an opening for a Customer Support Manager. The position will primarily have responsibility for managing our EMEA Technical Support Team. The position will also work with other departments throughout the Company such as Q/A, Product Management, Development, Sales and Customer Success. The position will report to the Director of Customer Support. The primary objective of the role is to develop an outstanding customer support department in an employee-oriented, high performance company culture that emphasizes superior quality, continuous improvement and high productivity. This role requires a proactive and results-oriented individual with the ability to continuously improve Technical Support delivery, as well as independently identify and deliver other value-add activities. This position will also require approximately 50% hands-on technical support.
responsibilities - Motivate team members to deliver excellence - Analyze team needs and implement strategies to improve team effectiveness - Exhibit a positive attitude, always willing to put the customers’ needs first - Implement strategies to grow the team to meet customer demand - Fulfill manager duties as needed - Provide technical support to customers
required qualifications - Excellent written and verbal English - Undergraduate degree in related field - 3 to 5 years of related experience in software technical support - 2 to 4 years team lead or management experience - Understanding of relational database applications - Understanding of web server technologies - Familiar with LDAP or SAML preferred - Excellent troubleshooting skills - Strong leadership ability - Excellent communication and interpersonal skills - Excellent problem solving skills. - Ability to work on multiple tasks and able to prioritize personal workload. - Detail oriented - Self-starter
type of work fulltime
benefits Competitive compensation plus a medical insurance, professional development opportunities and a flexible benefit package.
salary Salary not specified
All qualified and interested candidates should submit their CVs/ resumes online at: http://grnh.se/ruvyx5. Only short-listed candidates will be notified for the interview.