Technical Support Specialist
years of experience 2
category Software Development
description Technical Support Specialist will provide technical assistance and support to Monitis and Monitor.us customers.
responsibilities -Provide client support and technical issue resolution with a strong focus on customer satisfaction. -Obtain general understanding of OS and application operations related to company offered services. -Identify and correct or advise, on operational issues in client accounts. -Perform Customer tickets maintenance and delegation/communication to development via Kayako ticketing system and Mantis bug tracker.
required qualifications -At least 2 years of work experience in the mentioned field -Technical background -Able to work independently and efficiently to meet deadlines. -Able to perform each essential duty satisfactorily. -Able to promptly answer support related email, chats and other electronic communications. -Able to work independently while collaborating with remote teams in a fast paced environment -Self-motivated, detail-oriented and organized. -Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly -Experience with hardware and software issues. -Proficient in Internet related applications. -Good technical skills -Windows and Linux operating skills -Excellent English communication (oral and written), interpersonal, organizational, and presentation skills. -Typing proficiency: 40-60 wpm.
type of work fulltime
benefits Medical insurance, training programs, sport activities and relaxation massage
salary Salary not specified
All interested and qualified candidates are welcome to send their CV to: firstname.lastname@example.org Please indicate the position title in the subject field of your message. Only shortlisted candidates will be interviewed.