Junior Customer Feedback Specialist
category Software Development
description Monitis is looking for Junior Customer Feedback Specialist who will successfully assist the marketing and product management teams with various tasks such as customer development, feedback and surveys processing and analysis, churn reports, customer satisfaction analysis.
responsibilities - Take active participation in the day-to-day work of marketing and product management teams on projects dealing with website and SaaS product management, customer development, feedback and surveys processing and analysis, churn reports, customer satisfaction analysis, other activities; - Mass mailing/Survey/NPS feedback processing and analysis - Churn cases investigation, follow up and analysis - Work closely with other departments, such as Development, Support, etc. to accomplish assigned projects and meet the goals; - Review and analyze customer feedback acquired via tickets, live chats, e-mails or surveys, contact customers by email or by phone for clarification. - Become an expert in SaaS IT Monitoring product features and use cases.
required qualifications - Excellent knowledge of English language both communication and technical level; - Strongly customer service oriented; - High attention to detail - analytical, numerate; - Highly organized; - Ability to work with numbers and critically analyze data; - Passion about technology; - Hardworking, flexible and can-do attitude; - Ability to learn new skills quickly; - Excellent computer and internet skills (Excel, PowerPoint are must); - Great communication skills and a team-player (Able to effectively communicate with all levels of organization both in Armenia and overseas).
type of work fulltime
benefits Medical insurance, training programs, sport activities and relaxation massage
languages english (advanced)|
salary Salary not specified
All interested and qualified candidates are welcome to send their CV to: email@example.com. Please indicate the position title in the subject field of your message. Only shortlisted candidates will be interviewed.